Privacy Policy
Last updated: January 2025
At TrainexAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our fitness platform. By using TrainexAI, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information when you use TrainexAI: Account Information: Name, email address, username, and password when you register. Fitness & Health Data: Height, weight, date of birth, gender, fitness goals, workout history, body measurements, and dietary preferences that you voluntarily provide. Usage Data: Pages visited, features used, session duration, device type, browser type, and IP address collected automatically when you use the Service. Payment Information: Transaction details processed through Razorpay. We do not store your full card details — these are handled securely by Razorpay. Communications: Messages you send to our support team or through in-app features.
2. How We Use Your Information
We use the information we collect to: • Personalize your fitness experience and provide AI-powered coaching recommendations • Generate customized diet plans and workout programs based on your goals • Process payments and manage your subscription • Send important account notifications and service updates • Improve our platform through analytics and usage patterns • Provide customer support and respond to your inquiries • Ensure the security and integrity of our Service • Comply with legal obligations
3. Data Storage & Security
Your data is stored on secure servers hosted on Railway (railway.app) using PostgreSQL databases located in India. We implement industry-standard security measures including: • Encrypted data transmission (HTTPS/TLS) • Secure token-based authentication • Regular security audits and vulnerability assessments • Access controls limiting who can view your data While we take reasonable precautions to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
4. Third-Party Services
We work with the following trusted third-party services: Razorpay: Payment processing for subscriptions. Subject to Razorpay's Privacy Policy. Google OAuth: Optional sign-in with Google. Subject to Google's Privacy Policy. OpenRouter AI: Powers our AI coaching and diet planning features. Fitness data may be processed to generate personalized recommendations. We do not sell your personal information to third parties. We only share data with service providers necessary to operate the platform, and only to the extent required for those services.
5. Your Rights
You have the following rights regarding your personal data: Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your account and associated data. Contact support@trainexai.com to initiate account deletion. Export: Request an export of your fitness data in a portable format. Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link in emails. To exercise any of these rights, contact us at support@trainexai.com. We will respond within 30 days.
6. Cookies
TrainexAI uses cookies and similar technologies to enhance your experience. We use: Essential Cookies: Required for the Service to function (authentication tokens, session management). Analytics Cookies: Help us understand how users interact with the platform to improve our Service. You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of the Service.
7. Children's Privacy
TrainexAI is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at support@trainexai.com and we will take steps to delete such information promptly.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: support@trainexai.com TrainexAI, India We are committed to resolving privacy concerns and will respond to all inquiries within 2 business days.
Questions about your privacy? Contact us at support@trainexai.com